Terms and Conditions
Terms & Conditions
Our terms & conditions are straightforward and reasonable
• Please retain invoice/receipt as proof of purchase
• When goods are ordered from Lister’s we expect a minimum deposit of 20% of the value of the goods or £50 whichever is greater.
• Delivery is free within 30 miles of the store for goods valued over £150.
• Quotations given for goods are valid for 30 days from the date on the quote.
• Once goods are in production we are committed to our supplier to accept the order and we expect the same commitment from our customers.
• We strive to obtain goods as quickly as possible unless requested otherwise. Delivery guide times are given in good faith but we cannot give absolute guarantees where we are dependant on suppliers.
• The balance of the account is due on or before delivery by cash, cheque or credit/debit card. Credit terms are offered at the company’s discretion on certain products only.
• Please ensure that goods ordered can be delivered to the specified address and notify us of any anticipated difficulties such as narrow doorways, halls or stairs and access for large delivery vehicles. Although we can arrange for windows to be removed to allow access for large furniture and the trimming of doors to accommodate thicker carpets the cost for this service will lie with the customer. Damage to paintwork, wall paper etc is sometimes inevitable and NO responsibility can be accepted for this by the company. Rooms must be emptied of furniture and old carpets lifted by the customers prior to carpet fitting. Lister’s are unable to remove and dispose of customers old carpets as we do not have a license to do so.
Warranty
All goods are guaranteed to be free of manufacturing defects for a period of 1 year from the date of purchase under normal use. This warranty extends only to the original purchase price and is only valid when supplied with proof of purchase. Please retain proof of purchase.
Warranty will not be applicable if:-
• A fault is the cause of misuse or poor maintenance.
• Repairs have been carried out by a third party.
• The item is faulty due to general wear and tear which is the result of every day use.
• The item is damaged as a result of an accident.
• Listers are not satisfied that the stated warranty terms and conditions have been met.
We reserve the right to carry out repairs to any item reported faulty or damaged by a customer. These repairs may be chargeable. If the item does not have a manufacturing fault the customer may be required to pay carriage on items returned to the manufacturer for repair. Loan buggies are available for a deposit of £15 redeemable on return in a clean condition.
Exchange and Refund Policy
• Any unused item can be exchanged within 28 days of purchase.
• Refunds will only be issued when goods are found to be faulty. Credit notes will be issued in all other cases.
• We regret we cannot issue refunds where items are merely unwanted.
This warranty is given in addition to and does not affect your statutory rights.