Our terms & conditions are straightforward and reasonable
Please retain invoice/receipt as proof of purchase
A deposit of 30% of the value of the goods or £50 whichever is greater is required, all outstanding balances must be paid for in full before delivery/installation. On-line purchases must be paid for in full at point of order.
All credit applications must be completed and approved at the point of sale. Please contact store for more details.
Quotations given for goods are valid for 30 days from the date on the quote.
Once goods are in production we are committed to our supplier to accept the order and we expect the same commitment from our customers. Contracts are not subject to cancellation without the consent of J D Lister (Furnishers) Ltd. Where a cancellation is accepted a cancellation/re- stocking charge will be applied.
Delivery guide times are given in good faith and while every effort is made to honour them, we cannot give absolute guarantees where we are dependent on other suppliers.
Please ensure that goods ordered can be delivered to the specified address and notify us of any anticipated difficulties such as narrow doorways, halls or stairs and access for large delivery vehicles. Although we can arrange for windows to be removed to allow access for large furniture and the trimming of doors to accommodate thicker carpets the cost for this service will lie with the customer. Damage to paintwork, wall paper etc is sometimes inevitable and NO responsibility can be accepted for this by the company. Rooms must be emptied of furniture and old carpets lifted by the customers prior to carpet fitting. Lister’s are unable to remove and dispose of customers old carpets as we do not have a license to do so.
When goods arrive into stock we will contact you to arrange a convenient delivery/installation day, we would expect customers to take delivery within 30 days. Should there be any deferment by the customer, the balance of the account will become due.
Click and Collect. When collecting your items from store, please bring your email confirmation with you, we may also need you to present valid ID such as a driving license or passport. Please note all items will be held in store for a maximum of 14 days. After this time your order will be cancelled.
Goods remain the property of J D Lister (Furnishers) Ltd until fully paid.
Damages must be reported within 7 days.
All goods are guaranteed to be free of manufacturing defects for a period of 1 year from the date of purchase under normal use provided goods are not sold on a sold as seen basis. This warranty extends only to the original purchase price and is only valid when supplied with proof of purchase. Please retain proof of purchase.
Warranty will not be applicable if:-
A fault is the cause of misuse or poor maintenance.
Repairs have been carried out by a third party.
The item is faulty due to general wear and tear which is the result of everyday use.
The item is damaged as a result of an accident.
Listers are not satisfied that the stated warranty terms and conditions have been met.
We reserve the right to carry out repairs to any item reported faulty or damaged by a customer. These repairs may be chargeable. If the item does not have a manufacturing fault the customer may be required to pay carriage on items returned to the manufacturer for repair.
Exchange and Refund Policy Your 30 day right to return
Faulty goods should be reported within 30 days. Refunds will only be issued when goods are found to be faulty. We regret we cannot issue refunds where items are merely unwanted.
Your consumer returns rights after 30 days
If you find a fault within the first six months, Listers have the right to make a repair or replace.
Online Returns Policy
If in the event you do change your mind on your purchase then you have 28 days to return your Item/s to store for a full refund. The item must be in a saleable condition when returned in order for a refund to be issued.
There is no charge for returning your Items to the store, when purchasing items using our Home Delivery Service, returning products and any cost involved is your responsibility.
Real leather is soft and luxurious making it an ideal choice for furniture. It is a natural product subject to individual characteristics and marks. Insect bites, scratches, scars and stretch marks are all accumulated over the years and they are considered to enhance the appearance of the leather, distinguishing genuine leather from imitations. They are not weakening defects and will not shorten the life of the leather. All leather will be inclined to stretch and this can form creases or “seating” on the cushions. This is not a fault but a common occurrence and does not affect the quality of the furniture.
Chenille fabrics are manufactured using high quality chenille (PILE) yarns which may flatten during use. This effect can result in shading of fabric but is perfectly normal and does not affect their durability.
All carpets: regular foot traffic will flatten the pile surface in the main walkways, causing areas of differential wear. These areas will appear lighter or shaded in comparison to the less frequently used part. This shading/tracking or flattening happens to all carpets with a pile surface and as such is not accepted as the basis for any complaint. Similarly pile reversal (or watermarking) is a phenomenon that can affect all cut pile carpets and as such is not accepted as a manufacturing fault. In manufacturing Heather shades, several contrasting colours are blended to create a “heather” yarn, as such random colour flecks will be apparent in the carpet. These flecks form part of the effect are not considered the basis of any claim.